Coates RFQ

Coates, innovative leader of digital technology solutions, in partnership with Dunkin’ and Baskin-Robbins is pleased to deliver Digital Menu Boards for all locations. To get started with the delivery and installation of the digital menu board solution at your new or remodel location, please complete this request for quote form.. Should you need assistance completing this form please contact Coates at (833) 838-6546.
Unique Form Code (Reference Your Welcome Email)*
Franchisee Email*
example@example1.com
Location PC Number*
Location Address*
Location City*
Location State*
Location ZIP Code*
Franchisee Name*

First NameLast Name
Franchisee Phone Number*
Signing Authority Name*

SA First NameSA Last Name
Signing Authority Email*
example@example.com
Signing Authority Phone Number*
Billing Business Name
Billing Contact Name*

First NameLast Name
Billing Contact Email*
example@example.com
Billing Contact Phone Number
Billing Address*
Billing City*
Billing State*
Billing ZIP Code*
Dunkin/Baskin-Robbins has approved a leasing option for your Coates DMB through Huntington Technology Finance. This will enable your organization to make monthly payments over a 5 year term for your DMB, instead of purchasing upfront. Would you be interested in this monthly lease option for your DMB? *
Please begin your enrollment here: https://www.htf-inspire-technology.com/. Your credit application must be submitted to Huntington within 7 days of order placement. If your credit application is not received within this timeframe or if credit is declined through Huntington's approval process, your order will be processed with the choice "I want to directly purchase my equipment from Coates."
Is this location tax exempt?*
What is your tax ID number?
Construction Contact Name (Franchise General Contractor)

First NameLast Name
Construction Contact Email
Construction Contact Phone Number
Construction Complete Date
MM/DD/YYYY
Projected Installation Date*
MM/DD/YYYY
Is your POS Simphony?*
Projected NCR POS Installation Date
MM/DD/YYYY
Location Type*

Solution Selection

The following options below are for Dunkin locations or if you are a combo, the Dunkin portion of your location.
Please select all areas of the store where you will need hardware or services. For example, if you require interior menu boards and an outdoor solution, please select both “Indoor Digital Menu Board Solution” and “Outdoor Digital Menu Board Solution”.
What will you require?*

Indoor Digital Menuboard SolutionOrder Status BoardOrder Status Board Pole OnlyOutdoor Digital Menuboard SolutionDrive Thru Presell PanelWalk-Up Window

INDOOR DIGITAL MENUBOARD SOLUTION
Please select your Indoor Digital Menuboard Solution.
Self-DIRI (Deinstall/Reinstall)
The Self Deinstall-Reinstall (Delf-DIRI) option is designed for franchisees who prefer to manage the deinstallation and reinstallation of their Indoor Digital Menu Board (IDMB) panels, without Coates support. By submitting this registration form, you are notifying Coates of your intention to undertake Self-DIRI for your hardware.

Before proceeding, please note the following:

Eligibility and Hardware Requirements:
• Only existing Samsung panels qualify for Self-DIRI. Legacy NEC IDMB components installed by NCR/Texas Digital are not supported.
• Self-DIRI is not supported if any additional hardware is being purchased or required (e.g., mounting rails).
   → If you plan to purchase any additional items (such as an Outdoor Digital Menu Board), please submit a separate form for that scope.
• Self-DIRI is only supported when hardware is being reinstalled in the same orientation, as Media Players will need to be re-commissioned if you wish to change from Landscape to Portrait to or vice versa.
• You must be enrolled in the DD-Remodel Program within your Franchisee portal.

For assistance during a Self-DIRI, contact Dunkin's Level 1 Support (USD) at:
• Phone: +1 (800) 700-1225
• Email: USDsupport@cognizant.com
Intended Deinstall Date*
MM/DD/YYYY
Intended Reinstall Date*
MM/DD/YYYY
Which way will you like your DMBs oriented? *
Would you like Coates to complete full site prep for this install?*
Would you like Coates to manage the deinstall? *
If you are upgrading existing digital equipment, would you like Coates to dispose of the existing equipment in an environmentally friendly manner, at an additional charge?
Would you like Coates to store the equipment after deinstall?*

ORDER STATUS BOARD
Which Order Status Board best fits your location?
Would you like Coates to complete full site prep for this install?*
Would you like Coates to manage the deinstall?*
Would you like Coates to store the equipment after deinstall?*
Warranty features:

OSB - Standard Warranty at no cost:
- Valid for 3 years from date of install.
- 7-10 business days for replacement.
- Technician dispatched to attempt to repair on site; if repair is not feasible a replacement panel is ordered.
- Restaurant team is responsible for packaging and return of failed panel in box from replacement panel.
  - If panel not returned within 30 days, site will be charged $515 plus tax and shipping for the replacement panel.
- Restaurant team is responsible for reinstall of replacement panel; Technician Service option for $210.
OSB - Optional Extended Warranty by request only at a cost of $380:
- Valid for 5 years from date of install
- Next Business Day replacement (Mon-Fri) if order placed before 2pm CT on previous business day.
- White Glove Service: Technician dispatched to perform deinstall of failed panel & reinstall of replacement panel at no charge; Technician removes failed panel from site.
- Request this warranty by emailing Dunkin.Orders@coatesgroup.com after submitting this form.

ORDER STATUS BOARD POLE ONLY
Which Order Status Board Pole best fits your location?

OUTDOOR DIGITAL MENUBOARD SOLUTION
How many order points do you have for your drive thru?
Please select a solution for Order Point 1.*
Please select a solution for Order Point 2.*
ODMB
Dual Panel outdoor display suitable for each Drive-thru Lane
ODMB with Canopy
Dual panel outdoor display with a canopy* suitable for each Drive-thru lane.
*The canopy and microphone/speaker technology must be ordered separately through the designated vendors.
All-in-One (exception approval required)
Dual panel outdoor display with attached canopy* and speaker box.
*The AIO Enclosure (Canopy) and the microphone/speaker technology must be ordered separately through the designated vendors.

**Can only be selected if Drive-thru does not have 1. 5 ft. of island or landscaping space from the face of curb to a solid surface, or the Drive-thru does not have an existing building-mounted speaker & menu board system is in place and there is less than 2’ 6” from face of curb to the wall or obstacle
Wall Mount
Dual panel outdoor display that easily attaches to exterior building walls when a free standing ODMB is not able to be installed.

*The microphone/ speaker technology must be ordered separately through the designated vendor.

DRIVE THRU PRESELL PANEL
Would you like a presell panel in lane 1 of your drive thru?
Would you like a presell panel in lane 2 of your drive thru?*
Presell

Single panel outdoor display to promote specials, limited time offers, or new menu items prior to the main menu.

WALK-UP WINDOW
Please choose what type of Walk-up Window you require.
Walk Up Window
Single panel outdoor display that easily attaches to exterior building walls to accommodate walk up orders in situations where you may not have room for a Drive-thru, or want an additional order point.

Indoor Digital Menuboard Solution

The following options below are for Baskin locations or if you are a combo, the Baskin portion of your location.
Please select your Indoor Digital Menuboard Solution.
Please select your Indoor Digital Menuboard Solution.
Would you like Coates to complete full site prep for this install?*
Would you like Coates to manage the deinstall?*
Would you like Coates to store the equipment after deinstall?*
If you are upgrading existing digital equipment, would you like Coates to dispose of the existing equipment in an environmentally friendly manner, at an additional charge?

OUTDOOR DIGITAL MENUBOARD SOLUTION
Outdoor Digital Menu Boards are an optional upgrade for Baskin-Robbins Standalone Restaurants.
How many order points do you have for your drive thru?*
Please select a solution for Order Point 1.*
Please select a solution for Order Point 2.*
ODMB
Dual Panel outdoor display suitable for each Drive-thru Lane
ODMB with Canopy
Dual panel outdoor display with a canopy* suitable for each Drive-thru lane.
*The canopy and microphone/speaker technology must be ordered separately through the designated vendors.

Please note any additional comments below.

0/2000

Below you'll find product imagery for reference and a FAQ.
To complete your request, please click “Review Answers” at the top of this page. On the next screen, scroll to the bottom and click “Submit.”
Lane Configurations
Single Lane

Restaurant has one lane for Drive-thru.
Side by Side
Restaurant that has two ordering lanes that merge into one pick up lane.
Mobile Lane

Restaurant with a traditional Drive-thru order lane and an adjacent dedicated lane for guests with completed Mobile Orders.
Frequently Asked Questions
New Store / Remodel / DT Upgrade
Sender Email - Hidden Field*
example@example.com

Can I lease the DMB?
Yes! You can lease your DMB through Huntington Technology Finance. They will send you a document with all of the information on how to proceed with that process.

How soon can I get my DMB installed?
After Coates' quote is signed and submitted, there is a 12-week lead time to installation, pending permit approvals.

What if I don’t know my construction completion date?
If you have questions regarding your construction completion date, you can reach out to your construction manager for more information

What happens once I complete this quote request?
The information you provided will get reviewed and a quote will be sent to you for your approval. If there are any discrepancies or if you have further questions, please reach out to Coates Customer Sales Support Agents via email or phone:
dunkin.orders@coatesgroup.com
(833) 838-6546 M-F 8am – 5pm

How am I notified of my DMB install date?
An email will be forwarded to you after the quote is signed introducing your deployment project manager. They will be your direct point of contact and are responsible for communicating your DMB installation date.. It is your responsibility to keep us informed of any scheduling changes that are needed.

I have been approved for an All-In-One Canopy/DMB order point. What are the next steps?
Upon approval from Dunkin’, DMB panels (only) are ordered through Coates and the canopy order point can be ordered through one of the partners below:

Partner Contact	Name	Direct Email	Phone Number	General Email
POYANT SIGNS	BILL Gavigan	bgavigan@oyantsigns.com	860-324-1353	dunkinteam@poyantsigns.com
PERSONA SIGNS	Andrew Grape	agrape@personasigns.com	605-878-2665	dunkinbrands@personasigns.com
AGI	Jeff Darden	jdarden@agi.net	757-359-0600	DunkinBrands@agi.net
Everbrite	Therea Behr	tbehr@everbrite.com	414-529-7280	esoqsr@everbrite.com
UNISTRUCTURES	Thomas Parry	tparry@unistructures.com	678-974-1758	Dunkin@unistructures.com
LSI	Sandi Halo	sandi.halo@lsicorp.com	713-744-5526	dunkin@lsicorp.com

Do I need to acquire a permit?
Permits are dependent on your municipality. Please reach out to your local municipality for more information on what is required for your location.

What is included in Site Preparation (Prep)?

Site Prep includes Coates installers doing the work to ensure network connections and electrical outlets are in place (i.e. running Cat6 Cables). This helps avoid additional costs, rescheduling, or failed installations.

Alternatively, if Site Verification is selected, your General Contractor will complete this work according to a prep binder they will receive from the Coates Deployment Team. Coates installers will verify the work was done properly after.

I have multiple locations; do I need to complete a separate Request For Quote for all of them separately?
Yes, it is important that we have all of the specific information for each location.

For questions please reach out to:

Dunkin.Orders@coatesgroup.com
(833) 838-6546 M-F 8am – 5pm

Should be Empty:

Solution Selection

INDOOR DIGITAL MENUBOARD SOLUTION

Self-DIRI (Deinstall/Reinstall)

ORDER STATUS BOARD

ORDER STATUS BOARD POLE ONLY

OUTDOOR DIGITAL MENUBOARD SOLUTION

DRIVE THRU PRESELL PANEL

WALK-UP WINDOW

Indoor Digital Menuboard Solution

OUTDOOR DIGITAL MENUBOARD SOLUTION

Outdoor Digital Menu Boards are an optional upgrade for Baskin-Robbins Standalone Restaurants.